Same here. I get that those emails aren't sent by a human but if I have an issue with the sender's product or service or a question regarding the content of th

Same here. I get that those emails aren't sent by a human but if I have an issue with the sender's product or service or a question regarding the content of the email being open to replies not only is polite but it also signals that you care about the recipient. If you want to create customer delight being responsive to emails is a particularly low hanging fruit.