http://www.cs.cornell.edu/~cristian/Antisocial_Behavior_files/antisocial_behavior_trolls.pdf http://www.cs.cornell.edu/~cristian/Antisocial_Behavior_file... tl

http://www.cs.cornell.edu/~cristian/Antisocial_Behavior_files/antisocial_behavior_trolls.pdf http://www.cs.cornell.edu/~cristian/Antisocial_Behavior_file... tldr; heavy moderation actually causes trolling on sites like Reddit. >taking extreme action against small infractions can exacerbate antisocial behavior (e.g., unfairness can cause users to write worse). Though average classifier precision is relatively high (0.80), one in five users identified as antisocial are nonetheless misclassified. Whereas trading off overall performance for higher precision and have a human moder- ator approve any bans is one way to avoid incorrectly blocking innocent users, a better response may instead involve giving antisocial users a chance to redeem themselves. The whole thing with Pao got out of control because somebody was routinely deleting comments and shadowbanning people who mentioned the trouble her husband was in. Whether it was her, another admin or a moderator doing the banning that was what fueled the fire. Moderation on Reddit is insane, a single basement dweller with sociopathic tendencies (99% of forum moderators everywhere) can control the conversation totally, they constantly ban discussion that they don't agree with and there is absolutely no transparency. It happens to be a wonderful way of incubating hate groups by eliminating cross pollination of ideas, but it also tends to piss people off.