3 ms·

So, I verified the bug, but this happened to a friend of mine (she lost gigabytes of data). And Apple Support tried to help, and couldn't, and as a consolation

So, I verified the bug, but this happened to a friend of mine (she lost gigabytes of data). And Apple Support tried to help, and couldn't, and as a consolation prize she got a Thunderbolt external drive. Which was particularly insulting. "We suck so much at handling your data, you should probably do it yourself!"

droopyEyelids 11y ago
That is not particularly insulting. That is the support agent doing more than any other company to compensate for a fuckup. Particularly insuting would be if they shut down your account after making the complaint, or something like that.