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I think the light-hearted (whoops! we screwed up!) tone is the absolute wrong one to take. Have you seen some of the comments? The over billing mess caused a lo
by jkush 19y ago
I think the light-hearted (whoops! we screwed up!) tone is the absolute wrong one to take. Have you seen some of the comments? The over billing mess caused a lot of damage to their reputation. It wouldn't be a big deal, but refunds from an overcharge can take several weeks. If they charged someone's checking account, that's bad news.
http://blog.dreamhost.com/2008/01/15/um-whoops/ http://blog.dreamhost.com/2008/01/15/um-whoops/
- palish 19y agoWow.. Yeah, that one is way over the top. It seems like customers are going to be upset that he's spending time putting together a silly blog post instead of fixing the problem. Status updates are great, but childish posts.. Not so much.
- BrandonM 19y agoIt's kind of funny when you scan through the replies to that post. Some people say the post is too light-hearted, a few say they're leaving, and another large group appreciated and enjoyed the post. It's hard to tell whether the result is a net gain or loss of business, but I certainly wouldn't be quick to say that it is definitely a bad thing.