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It's impressive how well they've handled it. They posted an immediate, transparent blog post, and gave regular updates.
by palish 19y ago
It's impressive how well they've handled it. They posted an immediate, transparent blog post, and gave regular updates.
- Hexstream 19y agoI don't see any other way to handle those situations, really. If you're trustworthy, then operate in full daylight.
- palish 19y agoCompared to Omnidrive, DreamHost handled a technical problem infinitely better.
- jkush 19y agoI think the light-hearted (whoops! we screwed up!) tone is the absolute wrong one to take. Have you seen some of the comments? The over billing mess caused a lot of damage to their reputation. It wouldn't be a big deal, but refunds from an overcharge can take several weeks. If they charged someone's checking account, that's bad news. http://blog.dreamhost.com/2008/01/15/um-whoops/ http://blog.dreamhost.com/2008/01/15/um-whoops/
- palish 19y agoWow.. Yeah, that one is way over the top. It seems like customers are going to be upset that he's spending time putting together a silly blog post instead of fixing the problem. Status updates are great, but childish posts.. Not so much.
- BrandonM 19y agoIt's kind of funny when you scan through the replies to that post. Some people say the post is too light-hearted, a few say they're leaving, and another large group appreciated and enjoyed the post. It's hard to tell whether the result is a net gain or loss of business, but I certainly wouldn't be quick to say that it is definitely a bad thing.