Perhaps that is the case when the relationship is not right. In a lot of cases we run the sites for our clients and dont have to ask them to make UI changes. We

Perhaps that is the case when the relationship is not right. In a lot of cases we run the sites for our clients and dont have to ask them to make UI changes. We spend a lot of time fine tuning and getting this part right. We do this on a permanent basis. But I accept your point if this kind of relationship doesnt exist and the site is 'handed over'