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This seems like a UX/UI failure on the part of the coffee shop if he has to intervene in the customers' experience. The coffee shops I go to do a good job of ma
by zdean 11y ago
This seems like a UX/UI failure on the part of the coffee shop if he has to intervene in the customers' experience. The coffee shops I go to do a good job of making it clear what kind of customers they want by virtue of the experience you have there. This weekend I encountered the first coffee shop I can remember visiting that lacked wifi. I looked around and saw nothing but groups of people in conversation. Other shops I'm a regular at never make it awkward for me to sit there...whether with just a cup of coffee or a steady stream of drinks. If there's an outcome you want with your space, there's probably a good way to configure it so that you meet your end goal.
- coolnow 11y ago>UX/UI failure on the part of the coffee shop I know this is HN, but is it necessary to shoehorn computer references into situations where it's not needed?
- jordanthoms 11y agoIt is, apparently.
- robotresearcher 11y agoDid you read the fine article? His cafe does not offer wifi but people bring a hotspot and settle down for the day. What's he to do except talk to them politely?
- jrs99 11y agoHe's also fine with it when the shop's not busy. The problem is definitely not the store. The problem is that people are trained by starbucks to treat all cafes like this. His cafe, instantly to me, suggests that it's NOT okay to camp out with my laptop all day there.
- hkmurakami 11y agoThat's a good point. There's a coffee shop in my area where you can buy a $30/mo contract to a faster internet line, clearly catering to the remote working crowd. They also mark certain areas of the store as "no laptop areas" during certain times of the day. The clientele seems totally fine with this arrangement.