As the saying goes, never attribute to malice what can be explained by incompetence. In the case of United Airlines, be prepared to adjust your threshold of ex

As the saying goes, never attribute to malice what can be explained by incompetence. In the case of United Airlines, be prepared to adjust your threshold of expected incompetence dramatically upward; since their merger with Continental multiple years ago, system-wide outages have been an every-couple-of-months thing.