5 ms·

Was there a storm or something? Usually there is some motivating reason why flights are screwed up.

by smackfu 11y ago

imgabe 11y ago
Not that I know of. My particular flight was delayed because they had to replace a piece of the navigation equipment on the plane. This delay caused me to miss a connecting flight and that's how I ended up in an entirely different city.
- drzaiusapelord 11y ago
  This happens with every airline. No airline has magical planes that never break and they all have similar maintenance schedules on the exact same planes running the exact same workload. Blame Boeing for making a crappy plane if they keep breaking down.
  - imgabe 11y ago
    I wasn't so annoyed that the flight got delayed and I got stranded in the wrong city, it was the way they handled it. United's response was: 1. Do nothing. You're stuck here. We'll get you on the next flight. Oh, the next available flight isn't for over a week. Sorry. No, we can't pay for your rental car. 2. Upon renting my own car, and writing to customer service to complain I got a $125 voucher for United. Great. Not enough to buy an entire ticket, so it just ensures I'll have to continue giving money to this airline that failed to deliver what I gave them money for in the first place. 3. After several weeks of emails back-and-forth with customer service finally a manager agrees to issue a reimbursement for the rental car as a one-time exception to their policy of never doing that. (but not the $7 worth of gas. I guess they just have to draw a line somewhere? Oh, and they also rescinded the voucher. No big deal since I'm not too keen to fly with them again anyway) So, yeah. Sometimes shit goes wrong when you travel. Everybody knows that. How airlines act to fix it makes all the difference. If you hamstring all your customer service reps so they can't actually solve someone's problem, it makes something that's already annoying way more frustrating.

Was there a storm or something? Usually there is some motivating reason why flights are screwed up.

by smackfu 11y ago

Was there a storm or something? Usually there is some motivating reason why flights are screwed up.

Not that I know of. My particular flight was delayed because they had to replace a piece of the navigation equipment on the plane. This delay caused me to miss a connecting flight and that's how I ended up in an entirely different city.

drzaiusapelord 11y ago
This happens with every airline. No airline has magical planes that never break and they all have similar maintenance schedules on the exact same planes running the exact same workload. Blame Boeing for making a crappy plane if they keep breaking down.
- imgabe 11y ago
  I wasn't so annoyed that the flight got delayed and I got stranded in the wrong city, it was the way they handled it. United's response was: 1. Do nothing. You're stuck here. We'll get you on the next flight. Oh, the next available flight isn't for over a week. Sorry. No, we can't pay for your rental car. 2. Upon renting my own car, and writing to customer service to complain I got a $125 voucher for United. Great. Not enough to buy an entire ticket, so it just ensures I'll have to continue giving money to this airline that failed to deliver what I gave them money for in the first place. 3. After several weeks of emails back-and-forth with customer service finally a manager agrees to issue a reimbursement for the rental car as a one-time exception to their policy of never doing that. (but not the $7 worth of gas. I guess they just have to draw a line somewhere? Oh, and they also rescinded the voucher. No big deal since I'm not too keen to fly with them again anyway) So, yeah. Sometimes shit goes wrong when you travel. Everybody knows that. How airlines act to fix it makes all the difference. If you hamstring all your customer service reps so they can't actually solve someone's problem, it makes something that's already annoying way more frustrating.