tl;dr version: The embarrassment and frustration of the experience taught Chesky the lesson he considers the most important of his career: "A consensus decision

tl;dr version: The embarrassment and frustration of the experience taught Chesky the lesson he considers the most important of his career: "A consensus decision in a moment of crisis is very often going to be the middle of the road, and they're usually the worst decisions. Usually in a crisis you have to go left or right."