From a practical perspective, I'd look at the books Sketching the User Experience, and Designing for Interaction, as far as a design process goes. As far as a

From a practical perspective, I'd look at the books Sketching the User Experience, and Designing for Interaction, as far as a design process goes. As far as a research process to back those design processes up, I'm not sure what a good user research 101 how-to guide is, because I learned in school and later on the job. But, digging around in my bookmarks, I see: http://design.internews.org/design-research-101/ http://design.internews.org/design-research-101/ http://thenextweb.com/dd/2014/11/02/product-research-101-research-diving-design/ http://thenextweb.com/dd/2014/11/02/product-research-101-res... http://www.gv.com/lib/gv-guide-to-research http://www.gv.com/lib/gv-guide-to-research https://medium.com/getting-started-with-user-research https://medium.com/getting-started-with-user-research http://abookapart.com/products/just-enough-research http://abookapart.com/products/just-enough-research http://rosenfeldmedia.com/books/remote-research/ http://rosenfeldmedia.com/books/remote-research/ Does that help?