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Have you guys been checking on the functionality of this system? Multiple attempts through the web site yielded a busy signal, but calling directly went throug
by No1 11y ago
Have you guys been checking on the functionality of this system?
Multiple attempts through the web site yielded a busy signal, but calling directly went through immediately, which makes me think they somehow have your Twilio number blocked.
They don't seem to be taking any input via telephone, and instead direct you to Google to find a webpage with an email address.
I understand that having the phone ring off the hook could possibly make ICANN take notice, but you're probably losing a good portion of people's feedback being registered due to the hurdles involved with calling.
- ted0 11y agoWe definitely have been getting busy signals the past few days but we figured it was multiple callers trying to ring them at once. We'll switch our Twilio number. We've also encouraged people in multiple places that both calling and emailing will make the most impact. Most people have been emailing rather than calling anyway. Thanks for the feedback.
- toomuchtodo 11y agoYou may want to setup multiple Twilio DIDs/numbers, and roll through them for outbound calls.
- ted0 11y agoWe swapped numbers and it's working flawlessly now. They did indeed block our previous #!