I have to admit, even though you already have my information as a paying Namecheap customer, I'm weirded about by having you wanting to "call you and guide you

I have to admit, even though you already have my information as a paying Namecheap customer, I'm weirded about by having you wanting to "call you and guide you through the process." Is it a really hard process? I've talked on the phone with Congressional staffers before in the US--I assumed it was something similar where a bored intern added a tally mark next to a side of the issue and reported to their boss later.