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My team at Namecheap built RespectOurPrivacy.com. In case you were wondering, visitors have dialed ICANN's LA office through our site 1,800 times.

• 27182818284 11y ago
  I have to admit, even though you already have my information as a paying Namecheap customer, I'm weirded about by having you wanting to "call you and guide you through the process." Is it a really hard process? I've talked on the phone with Congressional staffers before in the US--I assumed it was something similar where a bored intern added a tally mark next to a side of the issue and reported to their boss later.
  • ted0 11y ago
    Most people appreciate this because they're not exactly sure what to say when ICANN picks up the phone. We also connect you directly to their office via Twilio after the instructions.
• No1 11y ago
  Have you guys been checking on the functionality of this system? Multiple attempts through the web site yielded a busy signal, but calling directly went through immediately, which makes me think they somehow have your Twilio number blocked. They don't seem to be taking any input via telephone, and instead direct you to Google to find a webpage with an email address. I understand that having the phone ring off the hook could possibly make ICANN take notice, but you're probably losing a good portion of people's feedback being registered due to the hurdles involved with calling.
  • ted0 11y ago
    We definitely have been getting busy signals the past few days but we figured it was multiple callers trying to ring them at once. We'll switch our Twilio number. We've also encouraged people in multiple places that both calling and emailing will make the most impact. Most people have been emailing rather than calling anyway. Thanks for the feedback.
    • toomuchtodo 11y ago
      You may want to setup multiple Twilio DIDs/numbers, and roll through them for outbound calls.
      • ted0 11y ago
        We swapped numbers and it's working flawlessly now. They did indeed block our previous #!