I didn't mean to insinuate that the users are not victims; they are certainly the (primary) victim. I also don't mean to say that that doesn't mean the company

I didn't mean to insinuate that the users are not victims; they are certainly the (primary) victim. I also don't mean to say that that doesn't mean the company didn't mess something up. However, that's a completely different story: there are worlds between "made fatal mistake" and "doesn't care the tiniest bit".