I suppose you're right. We felt that it was more worthwhile to price our services lower and avoid going overboard with HA, because our application is arguably n

I suppose you're right. We felt that it was more worthwhile to price our services lower and avoid going overboard with HA, because our application is arguably not "mission-critical". If it's down for awhile, it's bad, but no one dies and money is probably not lost (at least not a lot). The investments we do make in infrastructure are geared more towards disaster recovery, because if we went down and lost our customers' data, it would be a much more critical failure on our part.