I think the tech support you had could have been a lot better and I will say that such issues usually pop up for me with dell. Dell does 1 thing right and that

I think the tech support you had could have been a lot better and I will say that such issues usually pop up for me with dell. Dell does 1 thing right and that is NBD On-Site Warranty. Also, I don't understand why you had an issue with advance shipping of you Mac. I bought a macbook pro which was DOA this summer and was in a similar issue where I had just started the job and needed the laptop. I explained this to them and they faxed me a contract which specified that they will send me a replacement and I had return the original within 30 day. They took down my credit card details but I confirmed it with them that my card will only be charged if the laptop is not returned within the 30 day period. I just needed to print that paper, sign it and fax/scan and email it to them which I did. I spoke to Apple on the Monday, got the contract taken care of on Tuesday and had the computer by Wednesday morning. Also, note that that Monday was WWDC and they managed to solve all this DURING the launch of a the macbook pros and more. Do send me an email if you want me to send you a copy of the contract(Advance Replacement).