That's promising, and I'm glad to hear it. And, while it's certainly prudent of them, they seem like an outlier in that regard. To me the discussion is more ab

That's promising, and I'm glad to hear it. And, while it's certainly prudent of them, they seem like an outlier in that regard. To me the discussion is more about the principle: we're relying on Cisco's (or whoever else's) benevolence (and/or competence). Without writing an essay on the stakeholder theory of value, I just want to say that it'd sure be nice if the users of a service were regarded in some way that's more formal than an FAQ & reassurances.