3 ms·

Ticketmaster is essentially enterprise software-as-a-service: the people buying it (the venues) are not the people using it. From that perspective, complaints

by smackfu 11y ago

Ticketmaster is essentially enterprise software-as-a-service: the people buying it (the venues) are not the people using it. From that perspective, complaints are not surprising at all.

slg 11y ago
Except a large part of the Ticketmaster system is back of the office stuff that the consumer never uses. It isn't only the system used for the end user to purchase tickets, but also the system that the venue uses for things like inventory and access management. Odds are if you ask people working at the venue, they will have just as many complaints about Ticketmaster as you do. The problem is that none of their big competitors (that I have seen at least) have really put together a product as complete as one that Ticketmaster can offer a venue.
walshemj 11y ago
Agreed I helped out a uk cinema system with their system based on the effective monopoly supplier's system. It was "interesting" in the Chinese sense but an absolute PITA to work with. And that's not mention the WAN linking the cinemas based on packet radio that blocked :-)
- tantalor 11y ago
  > "interesting" in the Chinese sense What's that?
  - r00fus 11y ago
    "May you live in interesting times" [0] https://en.wikipedia.org/wiki/May_you_live_in_interesting_times https://en.wikipedia.org/wiki/May_you_live_in_interesting_ti...
  - duckmysick 11y ago
    Possibly a reference to a supposed ancient Chinese saying "May you live in interesting times". "Interesting" here means dangerous and troubling in contrast to "uninteresting" or peaceful and stable. It's actually neither Chinese nor ancient: http://www.phrases.org.uk/meanings/may-you-live-in-interesting-times.html http://www.phrases.org.uk/meanings/may-you-live-in-interesti...
  - EdSharkey 11y ago
    It's the 'Chinese curse': "May you live in interesting times".
- blacksmith_tb 11y ago
  That would be imaginary-Chinese: https://en.wikipedia.org/wiki/May_you_live_in_interesting_times https://en.wikipedia.org/wiki/May_you_live_in_interesting_ti...

by smackfu 11y ago

Ticketmaster is essentially enterprise software-as-a-service: the people buying it (the venues) are not the people using it. From that perspective, complaints are not surprising at all.

slg 11y ago

Except a large part of the Ticketmaster system is back of the office stuff that the consumer never uses. It isn't only the system used for the end user to purchase tickets, but also the system that the venue uses for things like inventory and access management. Odds are if you ask people working at the venue, they will have just as many complaints about Ticketmaster as you do. The problem is that none of their big competitors (that I have seen at least) have really put together a product as complete as one that Ticketmaster can offer a venue.

walshemj 11y ago

Agreed I helped out a uk cinema system with their system based on the effective monopoly supplier's system. It was "interesting" in the Chinese sense but an absolute PITA to work with. And that's not mention the WAN linking the cinemas based on packet radio that blocked :-)

tantalor 11y ago
> "interesting" in the Chinese sense What's that?
- r00fus 11y ago
  "May you live in interesting times" [0] https://en.wikipedia.org/wiki/May_you_live_in_interesting_times https://en.wikipedia.org/wiki/May_you_live_in_interesting_ti...
- duckmysick 11y ago
  Possibly a reference to a supposed ancient Chinese saying "May you live in interesting times". "Interesting" here means dangerous and troubling in contrast to "uninteresting" or peaceful and stable. It's actually neither Chinese nor ancient: http://www.phrases.org.uk/meanings/may-you-live-in-interesting-times.html http://www.phrases.org.uk/meanings/may-you-live-in-interesti...
- EdSharkey 11y ago
  It's the 'Chinese curse': "May you live in interesting times".
blacksmith_tb 11y ago
That would be imaginary-Chinese: https://en.wikipedia.org/wiki/May_you_live_in_interesting_times https://en.wikipedia.org/wiki/May_you_live_in_interesting_ti...