I've had much, much better service by having my computers repaired by the local indie Mac shop. They generally were a lot more responsive and friendly, and the

I've had much, much better service by having my computers repaired by the local indie Mac shop. They generally were a lot more responsive and friendly, and they did the repairs on-site and billed it back to Apple. Plus I didn't have to make an "appointment" to lug a G5 or Mac Pro all the way through a shopping mall.