This might add some light on the phone calls from higher up the chain - and also has the advice that this month is the time to contact Apple Support. http://ww

This might add some light on the phone calls from higher up the chain - and also has the advice that this month is the time to contact Apple Support. http://www.cringely.com/2009/12/ask-and-ye-shall-receive/ http://www.cringely.com/2009/12/ask-and-ye-shall-receive/ (The gist of Cringely's post is that Apple want to top the JD Power listings for quality and support. This means that this month apple will bend over backwards to ensure they're keeping people happy)