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>I would have thought the first thing to offer to paid users but not free users would be support! Unfortunately, this makes the free plan less viable as a demo
by gabemart 11y ago
>I would have thought the first thing to offer to paid users but not free users would be support!
Unfortunately, this makes the free plan less viable as a demo for the paid plan. People who sign up for a free plan to test out the service before getting a free plan may not convert if they don't get support.
- jdmichal 11y agoGot tiered pricing? Get tiered support too. Not a difficult problem to solve, by any means. Support can go all the way from prioritized ticket systems (cheaper -> lower) to having the cell phone number of the guy in charge of your account.