We regularly debate whether to continue offering a free tier. Usually one of us will read a blog post like this and we re-start the conversation where it left o

We regularly debate whether to continue offering a free tier. Usually one of us will read a blog post like this and we re-start the conversation where it left off last time. In our case, the free plan has survived because, with real analysis, they cost us almost nothing, ask for almost no support, and help us create mindshare of a service that many of our potential customers haven’t discovered yet. I’m not certain we’re correct to keep it, but so far we’ve not found anything that convinced us to stop offering it.