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How exactly do you define race to the bottom? If on pricing alone, I can maybe see your argument. But Southwest has had a pretty consistently high level of serv
by jdmichal 11y ago
How exactly do you define race to the bottom? If on pricing alone, I can maybe see your argument. But Southwest has had a pretty consistently high level of service and low level of fees.
- jusben1369 11y agoThis emphasis on turning air travel into bus travel. How quickly can we turn a plane? How quickly can we board people? How many tickets can we oversell hoping/expecting some people won't show leading to stressed staff and passengers getting bumped? How many flights a day can we push with no wiggle room so that a single storm in Chicago means your San Diego to Houston flight is 2 hours late. That whole mentality that it's ok to run the business that way.
- jdmichal 11y agoI suppose there's some parallels to be drawn to software. I've often heard things like targeting 80% of memory / CPU / networking so that you have some slack for unexpected events. It seems like Southwest focuses on running as close to 100% asset utilization as possible. It's not necessarily optimal when there are issues, but I find it hard to fault them for what I consider to be a pretty legitimate business choice.