3 ms·
No, it's not a deal breaker, but it's something small that makes the customer feel valued/appreciated and not like a walking dollar sign whose presence is an an
by Nicholas_C 11y ago
No, it's not a deal breaker, but it's something small that makes the customer feel valued/appreciated and not like a walking dollar sign whose presence is an annoyance to the flight crew.
And in an industry characterized by extremely low margins a $0.50 bag of peanuts per person is definitely significant money out of their pocket.