> I really suck at confrontation. When people become angry, uncertain, and mistrustful-- they physiologically hear less. The ability to take an emotional temp

> I really suck at confrontation. When people become angry, uncertain, and mistrustful-- they physiologically hear less. The ability to take an emotional temperature reading, both yours and the other party-- and deal with it, is vital in all interactions. Here's an uncommon read on assertiveness by Stuart Diamond > www.youtube.com/watch?v=ZOZo6Lx70ok