1/ Probably a better description would be "human nature". There are certain ways people tend to work and interact, and you discover those as you go along in lif

1/ Probably a better description would be "human nature". There are certain ways people tend to work and interact, and you discover those as you go along in life, as well as ways to manage them. 2/ Mostly it involves facilitating self-actualization in those you're managing. People want to feel like they are being heard, and are making a useful contribution. There are exceptions, of course, but I'm talking about the norms. Some people have bad habits that need to be broken. Others are fearful and need encouragement. Others are thin-skinned and need more experience working with teams. People go through life challenges, crises, epiphanies... Even if you're not a manager, it behooves you to learn humanity and how it works. It's one of the few things in the technology sector that doesn't change.