Good graces will take you far in life. from the utilitarian perspective, the emotional valence of the message ("sugar coating") does not impact the veracity of

Good graces will take you far in life. from the utilitarian perspective, the emotional valence of the message ("sugar coating") does not impact the veracity of the semantic content. While this is true, humans are not rational fact-processing machines. We are primarily emotional and irrational creatures with a fleeting capacity for logic and reason. For many technologists, this is something we lament. However, our emotions are not that complicated... they are just governed more by expectations than by facts. If you learn to guide someone gently from one expectation to another, then you will learn to avoid triggering their defense mechanisms and have a much easier time being effective at communication and achieving your goals. Especially if this is difficult for you, I suggest that you take some time to study meat computers.