We use an alternative screening process where we prompt prospective interviewees with 2 extreme customer service complaints (this product sucks, it didn't arriv

We use an alternative screening process where we prompt prospective interviewees with 2 extreme customer service complaints (this product sucks, it didn't arrive on time, i hear it's poison etc.), ask them to provide an answer directed to the customer and create a plan to prevent the issue from happening in the future. It's fascinating to see how people approach the problem of making people happy now and preventing dissatisfaction down the road. If they pass (1/10 do), we use a 30 minute phone call to identify interests and motivations which ends up being the strongest indicator of value add. This might work for B2C companies only but I'd love to see any company identify people that are truly passionate about making people happy. Edit: Clarifying that this is for non-engineering roles.