3 ms·

Do you use Simple yourself, would you recommend them? I just read that they've seen some significant teething problems: http://techcrunch.com/2014/10/10/months

by Osmium 11y ago

Do you use Simple yourself, would you recommend them? I just read that they've seen some significant teething problems: http://techcrunch.com/2014/10/10/months-after-its-upgrade-simples-online-bank-is-still-broken/ http://techcrunch.com/2014/10/10/months-after-its-upgrade-si... (I might need to open a personal US bank account soon but have no idea where to start. I'd err towards a local credit union, but again, there are so many. Edit: It looks like you have to be a permanent resident of the US to use Simple, so not appropriate for people on temporary visas it seems.)

alanmoo 11y ago
I do, and I would heartily recommend them. It was a bit annoying during the time period the article describes, but things are smoothed out now.
joshstrange 11y ago
Not OP but I can answer this. I use Simple and I HIGHLY recommend them. I've not had any of the issues mentioned in that article but had 1-2 friends that use Simple that did have issues (around that upgrade) with deposits not getting posted and/or transactions not being posted misleading them on the true balance of their account. Simple cleared it all up and reimbursed them like $50 for their trouble (on top of not charging overdraft fees in one case). Simple's support is better than anything out there. PERIOD. They get back to you in normally less than 1 hour (if you use their mobile/site chat) and only once did I get what I felt like as a form letter. Most of the time they are very personable (see: https://s.joshstrange.com/ZuVu.png https://s.joshstrange.com/ZuVu.png and https://s.joshstrange.com/BbKS.png https://s.joshstrange.com/BbKS.png + https://s.joshstrange.com/glaC.png https://s.joshstrange.com/glaC.png I've got a few more if you want to see them) and a joy to work with. If you have other questions let me know.

3 ms·

Do you use Simple yourself, would you recommend them? I just read that they've seen some significant teething problems: http://techcrunch.com/2014/10/10/months

by Osmium 11y ago

alanmoo 11y ago
I do, and I would heartily recommend them. It was a bit annoying during the time period the article describes, but things are smoothed out now.
joshstrange 11y ago
Not OP but I can answer this. I use Simple and I HIGHLY recommend them. I've not had any of the issues mentioned in that article but had 1-2 friends that use Simple that did have issues (around that upgrade) with deposits not getting posted and/or transactions not being posted misleading them on the true balance of their account. Simple cleared it all up and reimbursed them like $50 for their trouble (on top of not charging overdraft fees in one case). Simple's support is better than anything out there. PERIOD. They get back to you in normally less than 1 hour (if you use their mobile/site chat) and only once did I get what I felt like as a form letter. Most of the time they are very personable (see: https://s.joshstrange.com/ZuVu.png https://s.joshstrange.com/ZuVu.png and https://s.joshstrange.com/BbKS.png https://s.joshstrange.com/BbKS.png + https://s.joshstrange.com/glaC.png https://s.joshstrange.com/glaC.png I've got a few more if you want to see them) and a joy to work with. If you have other questions let me know.