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It's worth remembering that most people who work in customer service have been around the block so many times they hate the people they have to deal with by def
by melloclello 11y ago
It's worth remembering that most people who work in customer service have been around the block so many times they hate the people they have to deal with by default. Most folks I know who work in retail or the hospitality industry will openly state they hate you just for walking in the door.
Professionalism be damned, whether you're a disgruntled barista or a disgruntled anaesthesiologist, everybody needs to be able to vent by ripping into their customers sometimes.
- ars 11y ago> these disgruntled people need to be able to vent sometimes. That's what the break room is for. But not when on the clock.
- stephengillie 11y agoI've worked in public-facing roles for over 10 years. I just don't understand the mentality you described. You're totally correct - most retail workers treat their retail location as their own home, and feel like customers are weird intruders, not humans gathering resources. If you're so disgruntled by your work, you should find different work to do; a job that doesn't make you disgruntled.