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I'm astonished that their response to this was to boot him off because this is "becoming a PR issue", and mystified as to why only 7 days notice was given. On

I'm astonished that their response to this was to boot him off because this is "becoming a PR issue", and mystified as to why only 7 days notice was given. On the PR issue side, this would seem to have generated quite a bit of negative press, more than one person's intemperately worded blog possibly could have. I see that some other commenters have taken exception to his tone, but there is another way of looking at that, which is to discount his opinion /because/ it is intemperately worded. The over-reaction on Hiveage's part, the short notice, and the issues with export are objective facts that are hard to ignore and surely carry more weight than the original opinions expressed. On the notice side, seven days is too short, and all that has done is shone a light on their export issues, which will scare many people away now. Hiveage claim 45,000+ businesses use their service - can this really be the first time they have had to deal with a grumpy so-and-so, and have they really never heard of the wisdom of not feeding trolls (not calling the guy a troll, just trying to see it as they evidently do), and the lesson of the Steisand effect? Did they have a right to boot him off? Sure. Was it sensible? Not so much...

kr-throwaway 11y ago
The PR issue they talk about is nothing new. I met OP at a Gopher meetup in Singapore last year, along with an ex-Hiveage guy. Even there he was complaining about Hiveage and how they had asked him to leave. I don’t want to go all ad hominem here but six months is a pretty long time to put up with a pita customer. The fact that I received emails asking to comment here supporting him probably says more about what’s going on than that blog post. It’s probably the final scene of a drawn out drama. I’m not a Hiveage user and don’t know much about them, but I am involved with a B2C startup. This is the kind of nightmare I want to stay the hell away from. P.S. Throwaway, for obvious reasons.
kr-throwaway 11y ago
The PR issue they talk about is nothing new. I met OP at a Gopher meetup in Singapore last year, along with an ex-Hiveage guy. Even there he was complaining about Hiveage and how they had asked him to leave. I don’t want to go all ad hominem here but six months is a pretty long time to put up with a pita customer. The fact that I received emails asking to comment here supporting him probably says more about what’s going on than that blog post. It’s probably the final scene of a drawn out drama. I’m not a Hiveage user and don’t know much about them, but I am involved with a B2C startup. This is the kind of nightmare I want to stay the hell away from. P.S. Throwaway, for obvious reasons.

kr-throwaway 11y ago

The PR issue they talk about is nothing new. I met OP at a Gopher meetup in Singapore last year, along with an ex-Hiveage guy. Even there he was complaining about Hiveage and how they had asked him to leave. I don’t want to go all ad hominem here but six months is a pretty long time to put up with a pita customer. The fact that I received emails asking to comment here supporting him probably says more about what’s going on than that blog post. It’s probably the final scene of a drawn out drama. I’m not a Hiveage user and don’t know much about them, but I am involved with a B2C startup. This is the kind of nightmare I want to stay the hell away from. P.S. Throwaway, for obvious reasons.

kr-throwaway 11y ago