It's all about tone. "Broken" and "Byzantine" are not words you use when you're giving constructive feedback. Some businesses (people) will deflect your negati

It's all about tone. "Broken" and "Byzantine" are not words you use when you're giving constructive feedback. Some businesses (people) will deflect your negativity and work to find your message. Others will argue back. Most will ignore you. All would be happier if you'd chill out, or go away. When you show that you're not going away, and not going to get nicer, some businesses will fire you as a customer. I think that's all that happened here.