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I side with the Startup. If the customers is not a good one for them, they have the same right to kick him off as much as the customer has the right to seek for

by soroso 11y ago

I side with the Startup. If the customers is not a good one for them, they have the same right to kick him off as much as the customer has the right to seek for another better service provider. And his condescending tone it pretty obvious to me, in http://s.natalian.org/2015-06-17/7days.pdf http://s.natalian.org/2015-06-17/7days.pdf (but maybe these are just cultural differences ;])

bagosm 11y ago
Yeah, this. Don't let a single client run your business and plan your schedule for you. Booting maybe was too much and was probably an emotional reaction but people make mistakes.
jglauche 11y ago
But boot the customers when they try to give constructive feedback on what they are missing on their blog? That link http://dabase.com/blog/Hiveage_grievances/ http://dabase.com/blog/Hiveage_grievances/ is not bad publicity, the reaction to it is.
- tracker1 11y ago
  Not only that, but on a cursory glance, only the custom invoice templates per customer, and a contacts api seem to be the only issues much more than relatively quick wins... One thing is obvious, their export functionality would definitely keep me from using their service...
  - casperb 11y ago
    Also 'quick wins' require effort, need documentation, needs testing, needs attention. It is not that is a feature request is simple or quick it should be added. There are to less business that say NO to customers, when what they are asking for is not in the vision of the company.
- quesera 11y ago
  It's all about tone. "Broken" and "Byzantine" are not words you use when you're giving constructive feedback. Some businesses (people) will deflect your negativity and work to find your message. Others will argue back. Most will ignore you. All would be happier if you'd chill out, or go away. When you show that you're not going away, and not going to get nicer, some businesses will fire you as a customer. I think that's all that happened here.

by soroso 11y ago

bagosm 11y ago

Yeah, this. Don't let a single client run your business and plan your schedule for you. Booting maybe was too much and was probably an emotional reaction but people make mistakes.

jglauche 11y ago

But boot the customers when they try to give constructive feedback on what they are missing on their blog? That link http://dabase.com/blog/Hiveage_grievances/ http://dabase.com/blog/Hiveage_grievances/ is not bad publicity, the reaction to it is.

tracker1 11y ago
Not only that, but on a cursory glance, only the custom invoice templates per customer, and a contacts api seem to be the only issues much more than relatively quick wins... One thing is obvious, their export functionality would definitely keep me from using their service...
- casperb 11y ago
  Also 'quick wins' require effort, need documentation, needs testing, needs attention. It is not that is a feature request is simple or quick it should be added. There are to less business that say NO to customers, when what they are asking for is not in the vision of the company.
quesera 11y ago
It's all about tone. "Broken" and "Byzantine" are not words you use when you're giving constructive feedback. Some businesses (people) will deflect your negativity and work to find your message. Others will argue back. Most will ignore you. All would be happier if you'd chill out, or go away. When you show that you're not going away, and not going to get nicer, some businesses will fire you as a customer. I think that's all that happened here.