Part of this is just diplomacy. Don't say "No," just figure out what results they want, not just what actions they've asked you to take; http://www.byrnehobart

Part of this is just diplomacy. Don't say "No," just figure out what results they want, not just what actions they've asked you to take; http://www.byrnehobart.com/blog/how-not-to-say-no-to-a-client/ http://www.byrnehobart.com/blog/how-not-to-say-no-to-a-clien...