If you're in the US and that is happening, it's a "Brand Standards" violation: the hotel can start losing reservations from Hilton if they are a franchise, and

If you're in the US and that is happening, it's a "Brand Standards" violation: the hotel can start losing reservations from Hilton if they are a franchise, and the employee can get disciplined if they are a corporate property. The next time that it happens, call the HHonors helpdesk and complain...and they'll usually comp you 1000 HHonors points and send you on your way after sending the hotel a nastygram. This is something that just started happening in March...so, it's also possible that some hotels just don't have a clue yet, but honestly, there's no excuse if you have a reservation with your hhonors number on the profile.