3 ms·
I wish I could vote this up 100 times. The first rule of requirements gathering: the customer doesn't know what they want. You have to tell them.
by j_baker 17y ago
I wish I could vote this up 100 times. The first rule of requirements gathering: the customer doesn't know what they want. You have to tell them.
- run4yourlives 17y agoWhile I'm not disagreeing with needing to say no to a client, the moment you figure you know everything they want or more importantly, need, YOU are the one with the problem. There are numerous examples of programmers/providers figuring that they know what the customer needs. They're called enterprise software.
- j_baker 17y agoThere's a difference between telling people what they want and telling people that they want something that they don't want. You have to listen to them. But bear in mind that if they
- zb 17y agoWell, you can't tell them. You have to lead them on a journey that ends with you both finding out.
- jon_dahl 17y agoObligatory Henry Ford quote: "If I had asked people what they wanted, they would have said faster horses."