3 ms·
Which is really interesting -- if you are a top tier Hilton member (Gold/Diamond), the front desk folks are not even allowed to ask for your ID or credit card (
by imroot 11y ago
Which is really interesting -- if you are a top tier Hilton member (Gold/Diamond), the front desk folks are not even allowed to ask for your ID or credit card (as long as you have a CC stored in your Hilton HHonors profile).
What do you do if your profile is compromised?
- saryant 11y agoHuh? I have HHonors Gold and I can't think of a single instance when I haven't been asked for an ID and credit card. What would they do in countries that require hotels to scan ID?
- imroot 11y agoIf you're in the US and that is happening, it's a "Brand Standards" violation: the hotel can start losing reservations from Hilton if they are a franchise, and the employee can get disciplined if they are a corporate property. The next time that it happens, call the HHonors helpdesk and complain...and they'll usually comp you 1000 HHonors points and send you on your way after sending the hotel a nastygram. This is something that just started happening in March...so, it's also possible that some hotels just don't have a clue yet, but honestly, there's no excuse if you have a reservation with your hhonors number on the profile.
- saryant 11y agoAh, I didn't realize it was new. All my domestic stays have been at Hyatt this year.