3 ms·
I think this could be successfully trained to walk many people through all kinds of basic support issues... using years of tech support chat logs would probably
by feld 11y ago
I think this could be successfully trained to walk many people through all kinds of basic support issues... using years of tech support chat logs would probably make this a breeze.
- joelthelion 11y agoOne problem is that when the machine says it's doing something, it's actually not doing anything. The chat logs don't contain information about the actions of the tech.
- feld 11y agoThe chat logs might not, but I'm sure the actions of the representative are logged somewhere and they could be reconciled.