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Hey Kevin, Thanks for the thoughtful feedback. And happy to hear that you liked our welcome Godzilla -- definite shout-out to Wufoo's dinosaur there :) I tota
by mimurchison 11y ago
Hey Kevin,
Thanks for the thoughtful feedback. And happy to hear that you liked our welcome Godzilla -- definite shout-out to Wufoo's dinosaur there :)
I totally agree that our sign-up flow has far too much friction, and you're spot on that all we need from new users is their full name.
While I like your suggestion of prompting for the user's name after they submit their reply, since Volley is a place to get help from real people, we believe it's super important to avoid all anonymous content, as well as all feelings of creating content anonymously. People just behave differently if they don't know that they have to "Own Their Own Words" (https://github.com/VolleyIndustries/readme/blob/master/etiquette.md https://github.com/VolleyIndustries/readme/blob/master/etiqu...).
Here's our proposed improvement: upon signing up to Volley with your email, we'll also prompt that you enter your full name, but instead of bringing you out of Volley to your email, we'll automatically create an unverified account for you so you can reply right away. I think this gives us the best of both worlds: the benefits of our passwordless sign-up process without the friction of having to bring you to your profile before creating content.
Would love your thoughts on the improvement; we'll be shipping it this week!
Thanks again for the feedback, Kevin,
Mike
- kevin 11y agoI actually predicted your response to my name suggestion in regards to needing the name. :) To be clear, I don't think you should not collect it, just change how you do it. The new proposed approach sounds promising and it's good to see you move fast!