They are not customers they are users, and it's important to make sure your users are happy, lest you run out of them before you run out of money catering to th

They are not customers they are users, and it's important to make sure your users are happy, lest you run out of them before you run out of money catering to their every whim. This whole concept of a 'customer' sounds very interesting, I hear they appreciate the services companies provide so much that they are willing to hand over actual money, instead of using the service they got for free to bitch about the service they got for free.