A lot of these things are artifacts of intense competition and change. Ignoring invites often happens (where I work) when people have 20 appointments in a day a

A lot of these things are artifacts of intense competition and change. Ignoring invites often happens (where I work) when people have 20 appointments in a day already! Stress transmits from the top down; if your business is "as usual" you can get your hands round it and run it smoothly, if your platform is on fire and your customers are throwing bombs at you (and disappearing) then staying on an even keel is hard.