How much are you paying though? The service is undoubtably being heavily subsidized by VC money. This is the classic silicon valley model, a model I love, but

How much are you paying though? The service is undoubtably being heavily subsidized by VC money. This is the classic silicon valley model, a model I love, but there has to be a light at the end of the tunnel. As noted in the OP, this also reminds me a lot of Exec, and Exec didn't work. In the post-mortem, JK makes a very interesting point: > if a job request came in and there were no Execs available to run them ... we sent someone from the office to run the jobs ourselves. Unfortunately, this gave us a false sense that the quality of service for our customers was better than it was, as the average competence of our employees was higher than our average recruitable errand runners. [1] This is a critical problem that any service business like Magic will run into. Training and quality becomes much harder at scale, and the more you have to pay for "Magicians", the more you have to charge. And if it costs too much money, it isn't "Magical" anymore. Yes, they have advantages over Exec because they can arbitrage less expensive labor overseas, but quality at an efficient price is still going to be a huge issue. 1: http://justinkan.com/exec-errands-post-mortem http://justinkan.com/exec-errands-post-mortem