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"Sorry about not catching this before the release. We have a fix and are trying to get this out as soon as we can. Hopefully in the next 4-6 weeks." Wasn't the

"Sorry about not catching this before the release. We have a fix and are trying to get this out as soon as we can. Hopefully in the next 4-6 weeks." Wasn't their whole argument for going the SaaS route is that there would be continuous, quick updates? Over a month to fix a completely broken export feature is absurd, especially when they are charging users monthly.

NelsonMinar 11y ago
OTOH if your release testing process is so terrible you can't catch when some basic feature like SVG export isn't working, you're not in a position to do continuous, quick updates.
danieldk 11y ago
Of course, the real reason is to extract more revenue, reduce piracy, etc. At the very least Adobe offers the option to download an older version from CC. But SaaS is a bleak future where we are completely at the mercy of such companies.
- ohitsdom 11y ago
  I was surprised that they do allow for downloading previous versions. Counts for something. But it actually hurts their argument for their new pricing model, because they really stressed how they can't keep supporting old versions while innovating.
- Someone1234 11y ago
  And once everyone is on CC, they have no business reason to keep spending money on improvements. Historically Adobe hasn't had a lot of competition for much of this software. But they were kept "honest" by the boxed software model, and the fact that they wanted people to re-buy the same software every few years. If they failed to offer compelling new features, the older Adobe software would just continue to be used indefinitely (and they'd lose income). Same with MS Office (it competes with itself). Now, with CC, you aren't paying for new versions and instead just paying for "basic" access to their software. So if they just bug fix and don't provide any substantive improvements for ten years, you're still stuck paying them $10/month or whatever. Only actual competition could change this equation, and there isn't much.
Someone1234 11y ago
> Sorry about not catching this before the release. We have a fix and are trying to get this out as soon as we can. Hopefully in the next 4-6 weeks. When I read that quote I thought for a second you might be parodying them, but that is actually what they said... 4-6 weeks is bonkers. It isn't like they're spending that time doing QA, as is self-evident by this issue.
toddmorey 11y ago
Also new to 2015, god forbid you lose internet for 2 seconds because the Creative Cloud menu instantly takes over your screen to complain. Every time. So far, it really doesn't feel like software that is moving forward. I totally agree: 4-6 weeks to restore functionality you broke doesn't fly on a SaaS model.

NelsonMinar 11y ago

OTOH if your release testing process is so terrible you can't catch when some basic feature like SVG export isn't working, you're not in a position to do continuous, quick updates.

danieldk 11y ago

Of course, the real reason is to extract more revenue, reduce piracy, etc. At the very least Adobe offers the option to download an older version from CC. But SaaS is a bleak future where we are completely at the mercy of such companies.

ohitsdom 11y ago
I was surprised that they do allow for downloading previous versions. Counts for something. But it actually hurts their argument for their new pricing model, because they really stressed how they can't keep supporting old versions while innovating.
Someone1234 11y ago
And once everyone is on CC, they have no business reason to keep spending money on improvements. Historically Adobe hasn't had a lot of competition for much of this software. But they were kept "honest" by the boxed software model, and the fact that they wanted people to re-buy the same software every few years. If they failed to offer compelling new features, the older Adobe software would just continue to be used indefinitely (and they'd lose income). Same with MS Office (it competes with itself). Now, with CC, you aren't paying for new versions and instead just paying for "basic" access to their software. So if they just bug fix and don't provide any substantive improvements for ten years, you're still stuck paying them $10/month or whatever. Only actual competition could change this equation, and there isn't much.

Someone1234 11y ago

> Sorry about not catching this before the release. We have a fix and are trying to get this out as soon as we can. Hopefully in the next 4-6 weeks. When I read that quote I thought for a second you might be parodying them, but that is actually what they said... 4-6 weeks is bonkers. It isn't like they're spending that time doing QA, as is self-evident by this issue.

toddmorey 11y ago

Also new to 2015, god forbid you lose internet for 2 seconds because the Creative Cloud menu instantly takes over your screen to complain. Every time. So far, it really doesn't feel like software that is moving forward. I totally agree: 4-6 weeks to restore functionality you broke doesn't fly on a SaaS model.