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Why not ask your customer why they did the chargeback? It could help identify some hidden problem and as a bonus make them cancel that chargeback.
by dennisgorelik 11y ago
Why not ask your customer why they did the chargeback?
It could help identify some hidden problem and as a bonus make them cancel that chargeback.
- pbiggar 11y agoI think it looked like an accounting department had made the chargeback, which implied an accident. It could have been a hidden problem but it didn't strike us as the highest priority one (we've plenty of problems people are telling us about that go higher in the queue :))