Don't assume that every piece of dysfunction you see can't be fixed. Many of these systems are mind-bogglingly complex and can't be replaced in one go. It see

Don't assume that every piece of dysfunction you see can't be fixed. Many of these systems are mind-bogglingly complex and can't be replaced in one go. It seems entirely reasonable to me for a system undergoing modernization to have a modern piece interacting with the user feeding an old paper-based process behind it. That's obviously not the desired end goal but it seems like a perfectly reasonable intermediate one.