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Agreed. CircleCI has had one chargeback ever. It was $19 and by a long-term customer who didn't do a chargeback for any other month. We assumed it was an accide
by pbiggar 11y ago
Agreed. CircleCI has had one chargeback ever. It was $19 and by a long-term customer who didn't do a chargeback for any other month. We assumed it was an accident, but didn't contest it (not worth it).
- dennisgorelik 11y agoWhy not ask your customer why they did the chargeback? It could help identify some hidden problem and as a bonus make them cancel that chargeback.
- pbiggar 11y agoI think it looked like an accounting department had made the chargeback, which implied an accident. It could have been a hidden problem but it didn't strike us as the highest priority one (we've plenty of problems people are telling us about that go higher in the queue :))