4 ms·
Not sure if this is the case for you all or not, but several years ago I was consulting for a company who was having serious support issues similar to this wher
by jeffmould 11y ago
Not sure if this is the case for you all or not, but several years ago I was consulting for a company who was having serious support issues similar to this where random customers swore they were sending support requests via email, yet the company wasn't receiving them. Because it was working properly for some and not others we didn't think it was an issue on the company side of things. In the end though it was overly strict spam filter setting was just junking emails randomly. I bring this up because there does seem to be a common trend occurring lately where people are saying they sent emails and you all are saying you didn't receive or are not seeing them.
- frankdenbow 11y agoEspecially if you're forwarding from your company domain to a gmail, some will be stuck in the company domain email and not get forwarded (has happened to me many times).
- fencepost 11y agoI suspect a large overlap between the words likely to be used in email to Stripe (support or CEO) and the words likely to be used in e.g. 419 scams. Bad Bayesian filter seeding could easily impact legitimate messages in that case.
- Animats 11y agoA company that accepts support emails silently, without giving an immediate acknowledgement and a ticket number, isn't serious about support. If you're serious about support, you have a tracking system visible to the customer.