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Not to knock on you, but I'm starting to see this is a trend. I was on the hn irc channel, and numerous people complained about the same thing. That you're alwa
by pen2l 11y ago
Not to knock on you, but I'm starting to see this is a trend. I was on the hn irc channel, and numerous people complained about the same thing. That you're always very willing and ready to offer support here on HN by saying "Sure, just email me!" but when these folks do email you, they are ignored. I don't know if this is a clever PR strategy to contain and direct fallout to a private medium so it never sees light of day, or if it was a genuine mistake.
I think and hope it was the latter, but the frequency with which this seems to be happening starts to suggest it may also be a little bit of the former. E.g., just in this very comment thread there's a handful of people claiming you never responded to emails even after explicitly asking them to email you.
- pc 11y agoI wasn't in the IRC room, but I'll go take a look at what happened there -- thanks for the heads up.
- akshatpradhan 11y agoI'm not trying to be negative, but the stripe channel is very active. Why aren't you assigning someone to give 100% attention to this concentrated collection of YOUR users?
- pc 11y agoOh, we do -- we've hired a few people to help users in #stripe on a full-time basis.
- akshatpradhan 11y agoAgain, not to be negative, but a complaint about Stripe with 500 up votes and hitting the front page, after having full-time employees in the Stripe channel? Something is not going well with the CX (Customer Experience) if we're seeing this many complaints in the comments section.
- pc 11y agoI don't believe this person posted in the IRC channel.
- icpmacdo 11y agoCan you link to the HN IRC channel?
- nacs 11y ago> I don't know if this is a clever PR strategy to contain and direct fallout to a private medium Well to be fair, they pretty much have to go to a private medium to talk to their customers, especially in a financial setting.