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Every time I see a post like this it makes me wonder if other businesses have unfairly gotten a bad reputation because of anecdotes reported by anonymous custom
by gdulli 11y ago
Every time I see a post like this it makes me wonder if other businesses have unfairly gotten a bad reputation because of anecdotes reported by anonymous customers whose version of the story is subjective, biased, possibly exaggerated, etc.
When a company is huge, even one out of 100,000 transactions going badly adds up to a lot of anecdotes.
- yc1010 11y agoIn case of PayPal the bad reputation is deserved In case of Stripe i sent last week a question in reply to an email from them from last year, there is no ticketing system it seems I got replies from 2 different people today after a week (not the same person one who originally was friendly and talked to me and might not be working there). Both answers were somewhat positive but a bit contradictory. I do not believe that Stripe are fundamentally "evil" like PayPal, well not yet anyways we will see how turns out with more growth and more staff who might not care about customers.